Artificial Intelligence (AI) is no longer exclusive to big tech companies. In South Korea, more small businesses - such as cafes and restaurants - are adopting AI tools to survive in an increasingly competitive market. With rising labor costs and staffing shortages, AI is emerging as a cost-effective solution for everyday operations.

According to the Ministry of SMEs and Startups, the number of small businesses and medium-sized enterprises adopting AI solutions increased by 38% in 2024 compared to the previous year.

The main reason for adopting AI is cost reduction and increased efficiency. AI can take over repetitive and time-consuming tasks, becoming what some call “the most affordable employee.”

According to Oh Young-joo, Minister of SMEs and Startups, stated: “we are entering an era where AI is integrated even into everyday products like TVs, washing machines, and watches. In this reality, startups, small businesses, and the Ministry itself must all share a sense of crisis and prepare accordingly.” 

Her remarks reflect a broader push for Korea’s business ecosystem, not just to embrace AI, but to treat it as essential to staying competitive.

AI is more than just a tech trend. It is reshaping how small businesses operate, allowing owners to save time, cut costs, and serve more customers more efficiently. Entire operations can now be managed by one person, with help from smart tools.

황지환 강남포스트 학생기자  webmaster@ignnews.kr

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